Privacy Policy

1. What we collect

When you create an account via Google OAuth, we receive your name, email address, and Google account ID. We store these to identify your account, track your credit usage, and associate your download history with your account.

When you submit a YouTube URL for processing, we store that URL and the resulting job metadata (status, video count, format selected, timestamps) in order to display your history and allow re-downloads.

We do not store the transcript content itself after your ZIP file has been generated and downloaded.

2. How we use your data

Your data is used to provide the service (process transcript jobs, track credits, show download history), send transactional emails (receipts, credit low alerts), and improve the product based on aggregate usage patterns.

We do not sell your personal data. We do not use your data to train AI models.

3. Third-party services

We use the following third-party services to operate TranscriptGrab:

• Google OAuth for authentication. Google's privacy policy applies to that interaction.
• FastSpring for payment processing. FastSpring acts as our Merchant of Record and handles your payment information, tax collection, and billing. We do not store card details.
• TranscriptAPI.com for fetching YouTube transcript data. YouTube URLs you submit are sent to this service.
• Vercel for hosting the frontend. Request logs may be retained by Vercel per their data policy.
• Hetzner for hosting the backend and database. Servers are located in the EU.

4. Data retention

Download history is retained for 30 days. Account data is retained for as long as your account exists. You may request deletion of your account and associated data at any time by contacting us.

5. Cookies

We use a session cookie to keep you logged in. We do not use tracking cookies or third-party advertising cookies.

6. Your rights

You may request a copy of the data we hold about you, request correction of inaccurate data, or request deletion of your account. Email us at hello@transcriptgrab.com with your request.

7. International users and GDPR

Our backend servers are hosted in the EU (Hetzner, Germany). If you are located in the European Economic Area, you have additional rights under the GDPR including the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at hello@transcriptgrab.com. We will respond within 30 days.

8. Changes to this policy

We may update this policy to reflect changes to our practices or applicable law. We will notify users of material changes via the email address on your account.

9. Contact

Questions about privacy? Contact us at hello@transcriptgrab.com.